Navigate the New Autodesk Buying Process with Symetri by Your Side.

Autodesk has announced that it is shifting to a new buying process to streamline and improve the buying experience for your Autodesk subscriptions. These changes will take place on June 10th, 2024. 

In the new process, Symetri will continue to provide advice and guidance on the best-fit solutions for your needs and provide you with a quotation, but the actual order and payment transaction for your Autodesk subscriptions will now happen directly between you and Autodesk. Symetri will maintain responsibility for all post-sales activities such as onboarding and support. The process for buying other third-party software, Symetri Tech, or our own services remains unchanged.

Below you will find answers to some frequently asked questions. If you have any further queries or concerns regarding this transition, then please do not hesitate to speak to your account manager or call us at (800) 336-3375.

We look forward to helping you work smarter through this transition.

Frequently asked questions

ABOUT THE CHANGE:

Autodesk is moving to a new buying process for the majority of their subscription sales. In this new process, Autodesk solution providers like Symetri are still involved in all phases of the pre-and post-sales experience except for the actual order and payment transaction which will now happen direct between you and Autodesk, as it does with Flex today.

On November 13, 2023, Autodesk launched this new process to customers who purchase subscriptions in Australia. Following a successful trial, Autodesk has decided to roll this out globally during FY25/26 (calendar year 2024 & 2025).

  • New Zealand transitioned  on March 4, 2024
  • US will transition June 10th, 2024
  • No specific timelines for other geographies have been provided at this time.

The current buying process is not optimized, so Autodesk is on a journey to streamline and improve their customer experience.

  • Autodesk is modernizing its business to better support its customers and your design and make processes.
  • Personalized experience - direct interaction with you will provide deeper insights and understanding, and enable the provision of personalized experiences tailored to your needs.
  • Predictable pricing – you can feel confident in a consistent price regardless of how you buy.
  • Streamlined process – simplify and expedite your buying and renewal experience with self-serve capabilities if required.

Research has shown a trend towards the consumerization of the B2B buyer experience, with customers like yourselves demanding quicker and easier access to subscriptions.

Autodesk states this new process has three core benefits:

  • A simpler way to receive purchase and service recommendations tailored to your needs.
  • Consistent pricing no matter how you buy.
  • Self-service capabilities for added control and convenience.

We see this as a positive step forward in the evolution of your Autodesk subscription buying experience. This new process will put our core focus on working together, listening to yours needs, delivering insight and helping solve your problems. 

ACTIONS REQUIRED:

There are a number of ways to find out more about these changes:

  • Watch a video here with a full explanation of the changes that will come into effect on June 10th, 2024.
  • You can find an infographic here with simple steps on the actions you need to take to prepare for the changes ahead.
  • Join one of our live webinars here to understand more and get your queries answered via a Q&A session.
  • Get in touch with your account manager to learn more.

There will be a couple of steps you need to take to prepare for the changes ahead. Full details on this can be found in an infographic here. Alternatively, get in touch with you account manager.

SUBSCRIPTIONS:

You can continue to use all your subscriptions as before, nothing is changing in this regard.

Please contact your account manager or email us at contact-us@symetri.com.

 

QUOTES AND ORDERS:

Yes, your quote is still valid for the term stated at the bottom of your quote.

Symetri will still be your first point of contact to discuss your needs and configure a quote, but the final quote for the Autodesk elements of your order will be emailed to you by Autodesk. You will then need to confirm that order by clicking on the link in the email.

Yes, any orders we have recently received will be processed and fulfilled in the normal way.

Every organization has its own processes and procedures for transacting with a new supplier.  Make sure you speak to your procurement or finance teams to understand what they will need in order for you to transact with Autodesk.

All the information you need to set Autodesk up as a supplier on your system, ready for payment transactions can be found here

If you have any issues or more information is needed, please contact your account manager at Symetri. We will be able to help submit a request on your behalf.

PAYMENT OF INVOICES:

You do not need to change the account details for Symetri. This will still be in use when you purchase other third-party products, Symetri Tech or services from Symetri. However, for your Autodesk purchases you will need to be able to pay Autodesk directly and will need to use their payment details to do so. Click here to find vendor forms for setup. 

Every organization has its own processes and procedures for transacting with a new supplier.  Make sure you speak to your procurement or finance teams to understand what they will need in order for you to transact with Autodesk.

All the information you need to set Autodesk up as a supplier on your system, ready for payment transaction can be found here

If you have any issues or more information is needed, please contact your account manager at Symetri. We will be able to help submit a request on your behalf.

The most common payment types include:

  • Invoice – 30-day payment terms available subject to your account approval
  • Direct Debit
  • Paypal
  • Credit Card

*Payment options may differ by country

If your subscription agreement includes Net 30 terms, this means you have 30 days from the invoice date to make a payment.   

  • 16 days after the Net 30 term ends: If your payment isn't received within 16 days after the 30-day payment window closes, your access to the software will be suspended.  
  • 30 days after suspension: Your subscription will remain suspended for 30 days. This gives you time to make the payment and regain access.  

  • 46 days past the invoice date. If your payment remains unpaid for 46 days after the invoice date, your subscription will be canceled. Unfortunately, you won't be able to renew your old subscription and will need to purchase a new one at the current price. 

There are a couple of ways you can finance your software purchase: 

  • Autodesk Financing: Autodesk offers financing options for annual and 3-year subscriptions of $4,500 or more. You can find details and apply online through Autodesk Terms and Payments: www.autodesk.com/buying/terms-payments 
  • Third-Party Financing: You can also explore financing options from independent lenders or financial institutions. This can offer more flexibility in terms, rates, and minimum purchase amounts.  
  • Before making a decision, be sure to compare rates and terms from different lenders to find the option that best suits your needs.

To avoid losing access to your software, it's important to settle any outstanding balances as soon as possible. Here's what happens if your payment is late for an Auto-Renew subscription:  

  • 16 days past the renewal date: If your payment isn't received within 16 days of your renewal date, your access to the software will be suspended.  
  • 30 days after suspension: Your subscription will remain suspended for 30 days. This gives you time to make the payment and regain access.  
  • 46 days past the renewal date (Important!): If your payment remains unpaid for 46 days after the renewal date, your subscription will be canceled. Unfortunately, at this point, you won't be able to renew your old subscription and will need to purchase a new one at the current price.

TERMS AND CONDITIONS:

The Symetri terms and conditions for existing contracts will remain the same, and for future purchases of Symetri Tech, other third party products and services.

For purchases made direct with Autodesk via the new buying process, you will need to agree to Autodesk’s Terms and Conditions

 

Autodesk’s terms and conditions can be found here

 

CONTACTS:

You will retain your Symetri account manager who will provide advice and guidance on which Autodesk products, and other technologies, best suit your needs and arrange a quotation.

Please contact your account manager or email us at contact-us@symetri.com

Would you like to find out more?

Please submit your inquiry here
and a member of our team will get in touch.
Alternatively call 800.336.3375