Ensure availability of your business-critical applications with Symetri’s PLM Support
Symetri’s PLM Support agreement is a unique support model for your business-critical applications to ensure high availability of your systems related to the CAD and PLM environment.
The support agreement we offer includes elements such as:
- Preventive actions to avoid problems and ensure system availability
- Corrective actions to ensure quick problem resolution with guaranteed support resource availability
- Resolution commitment to ensure system uptime
- User assistance to ensure efficient use of applications
In general, the scope of the PLM Support agreement covers all your applications delivered by Symetri: Autodesk Inventor, Autodesk Vault and Symetri’s SOVELIA solutions. Based on your specific needs we can extend the model beyond Symetri and Autodesk applications.