Silver
Ideal for teams who need a hand getting started, but are confident managing day-to-day on their own.
CAD Support Plans
Designed to provide you with a differentiated experience
Flexible Support, Tailored to Your Workflow
Your design tools should empower your work, not interrupt it. Whether you need essential troubleshooting or comprehensive, priority support, we have a plan tailored to match your pace, projects, and goals.
Our CAD Support Plans are designed to keep your business moving forward by offering four levels of expert support: Silver, Gold, Platinum, and Platinum Plus.
Gold
Designed for clients who prefer to run independently, with expert guidance available when needed.
Platinum
Ideal for teams looking for hands-on support, personalized guidance, and beginner-level training to get started strong.
Platinum Plus
Built for clients who want a true partnership—combining expert guidance with in-depth training to achieve full capability.
Four tiers of support, scaled for your team's success
*Please contact our team to get information on plan pricing.
CAD Support Plan Features
Built with your success in mind, see what’s included at every level of support.
Account help for your team's product license assignment
Ensure your team can download and start their products
Troubleshoot issues with activated licenses and install errors
Resolve technical and workflow break/fix product issues
Guided onboarding and help navigating your support plan offerings
Up to 8 project hours to enhance or modify solutions and workflow for better efficiencies
Provides a high-level overview of your business operations to identify areas where you can improve efficiency and effectiveness. It helps you pinpoint activities that don't add value and highlights opportunities for significant improvements.
Access to our live, remote, instructor-led training for our core curriculum
Access to our live, remote, instructor-led training for our entire Evolve Program
How to Reach CAD Support
Our CAD Support specialists are software experts with years of industry experience. Please use one of our convenient options below to reach out.
Available Hours: Mon-Fri | 8:00 AM to 5:00 PM
Live Chat
Use the technical support option available through our live chat.
Email Support
You can email our support team at techsupport-us@symetri.com.
Call Us
Rather talk on the phone?
Call us at (800) 336-3375, Option 1.
Contact an Expert
Please submit your inquiry here, and a member of our team will be in touch.
Alternatively call 800.336.3375